Man has evolved from generation to generation, from stone-age to
modern age. He used different materials and developed new tools with every
passing generation to ease his work. But the present evolution is aiming at replacing
the man himself with machines. For example, take driverless cars which are
already at advanced stages of testing phase. They have cameras to do the functions of
eyes, sensors to replace the nervous system and a processor makes decisions and
the car moves on without a driver.
Robots have been in use for many decades but the modern day robots are
self-learning. They can be taught to do repetitive tasks which they will do
tirelessly with same precision and produce quality output without exchanging
stares with their production shop manager. Employers surely love these robots
as they do not ask pay rise every year or won’t go on strike, so more and more
robots are replacing the jobs previously done by humans. Many large scale factories
are automated where robots do material handling, machining, welding, riveting,
painting and packaging etc. tasks. These factories employ very lean human staff and
getting close to be labeled people-less factories. These factories will
rollout cars which won’t need drivers!
The recent advances in Natural Language Processing (NLP) and Artificial
Intelligence (AI) has led to development of bots which can talk to (or chat with)
customers, receive their complaints, provide information which were typically
done by a customer care or call center employee. Not much time left for those
in BPO industries before they are replaced with bots. The algorithms used in
these bots understand the human language, the way we converse naturally along
with our slangs. In the coming years you can employ a bot as your personal assistant,
to schedule your calendar, to answer your calls and to plan your travel.
The corporate world will surely love these bots and robots as they
improve business efficiency and improve profits. Will that lead to economic
growth with fewer jobs? Probably so. And that is a bad news for half the world’s
population which goes hungry and do not have a job to do. But the developed
world would not care and the march of automaton would not stop. In the near future, most of those in developed world
need not do physical work and they are reduced to just feel as all physical
tasks are outsourced to a bot or robot. And the jobless will see that their chances
of getting a job are further reducing.
Welcome to the new world of automation. You may think it is still
far away in time before you face a bot/robot or interact with it. But in less
than 10 years, they would have made inroads into your lives like how a cell
phone made it into your pocket.